We currently ship to all EU countries, the United States, Switzerland, the United Kingdom, Australia, and New Zealand.

We ship with TNT to all EU countries, Switzerland, and the United Kingdom.Orders to the United States are shipped with DHL, while deliveries to Australia and New Zealand are handled by EMS.

Our shipping rates vary depending on the destination. You’ll see the exact cost at checkout.Here’s a quick overview:

• EU: Free shipping
• Switzerland & Ireland: €20.00
• UK: €22.00
• USA, Australia & New Zealand: €55.00

Delivery times depend on your shipping destination and will be shown at checkout.As a guideline:

• EU: 2–3 business days
• All other countries: Up to 7 business days

We usually process and dispatch all orders within 24 business hours. Once your order has left our warehouse, you’ll receive a confirmation email with a tracking link and estimated delivery date.

Please note that during busy periods (e.g. sale or holidays), shipping may take slightly longer.Unexpected events like weather disruptions or technical updates may also impact delivery — but we always do our best to keep delays to a minimum.

As soon as your order is packed and leaves our warehouse, you’ll receive a shipping confirmation email with your personal tracking number.

If you haven’t received the email, please check your spam or junk folder first.Still nothing? Feel free to reach out to our Customer Support Team — we’ll be happy to assist you.

If your order hasn’t arrived within the expected delivery time, please get in touch with our Customer Support Team within 30 days of placing your order.

Unfortunately, we’re unable to file claims for lost shipments after this 30-day period.

All orders are currently shipped from Italy.

You have 30 days from the date of delivery to return your items – please make sure the return reaches us within this timeframe.

All items must be returned in their original condition and packaging, with all tags still attached, to avoid delays or rejected returns.

You can return your items within 30 days of delivery. Please note that returns must be sent back at your own responsibility and within this timeframe.

To initiate a return, please follow these steps:

1. Log in to your customer account via the following link to request a return:
   Account
2. Select the items from your order that you’d like to return.
3. Returns are subject to a return shipping fee. Once your return request is approved, you’ll receive an email with further instructions.
4. After your return has been received and checked, your refund will be processed within 14 business days.

If your order arrives damaged, please contact us at customers@donnacarolina.it before initiating a return.We’ll be happy to assist you and find a suitable solution.

If you wish to exchange an item, simply email us at customers@donnacarolina.it.

We’ll send you a return label, and once we’ve received the original item, we’ll ship the requested size or style as an exchange.

We accept a variety of secure payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and UnionPay.

The available options are shown at checkout and may vary depending on your location.Please make sure you’ve selected the correct shipping country in the footer to see the appropriate currency and payment options.

If your card was declined during checkout, we recommend contacting your bank or payment provider for more information.

Common reasons include:

• Invalid or expired payment method
• Incorrect billing details
• Bank restrictions or security checks

You can also try a different card or payment method and attempt the checkout again. Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

Yes – all payments are processed via 3D Secure (Verified by Visa / Mastercard SecureCode), which adds an extra layer of protection by verifying the identity of the cardholder during checkout.

This method is 100% secure and ensures your payment is authorized directly by your bank.If you have any questions about 3D Secure, please reach out to your bank or payment provider.

If you’re ordering from within the European Union, all VAT, taxes and duties are already included in the displayed price.

For all other countries, local duties, import taxes or customs fees may apply upon delivery and are not included in the checkout price. Please note: We are unable to undervalue shipments or mark them as gifts. When ordering from countries other than those stated above, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders or mark them as a gift.

Orders shipped within the European Union are always duty-free, with all taxes and VAT already included in the price.

For orders shipped outside the EU, any applicable taxes or duties are determined by your local customs authorities and may vary depending on your country’s regulations.

You can learn more about our commitment to responsible craftsmanship and sustainable practices here.