Shipping is free within the EU. For all other destinations, shipping costs are calculated and shown during checkout. We currently deliver to all EU countries, the United Kingdom, Switzerland, the United States, Australia, and New Zealand.
All orders are processed and dispatched within 24 business hours. EU deliveries usually arrive within 2–3 business days, while international shipments may take up to 7 business days, depending on your location. As soon as your order leaves our warehouse, you’ll receive a confirmation email with a tracking link and estimated delivery time. Please note that during high-demand periods or due to unexpected events, delivery may take slightly longer — we always strive to keep delays to a minimum.
How to Return Your Products
If you wish to return an item, you can do so within 30 days of delivery. Please log in to your customer account on our website to start the return process.
- Log in to your account using the same email address used during checkout
- Select the order and the item(s) you wish to return
- Submit your return request. Once approved, you will receive further instructions by email.
if you’d like to exchange your item for another size or style, you can email us at customers@donnacarolina.it directly. In this case, we will send you a return label and ship the replacement once we receive your return.
Please note: Return shipping costs are not covered by Donna Carolina. The return must arrive at our warehouse within the 30-day period.
Return Policy
You have 30 days from the date of delivery to return your items — giving you enough time to try them on and decide if they’re right for you.
To be eligible for a return:
- Items must be returned in their original condition and packaging.
- All tags must be attached.
- Products must now show signs of wear or use.
Once your return has been received and inspected, your refund will be issued to the original payment method within 14 business days.
If your order arrives damaged, please reach out to us at customers@donnacarolina.it before initiating the return.
Any questions?
We are here to help!
Feel free to reach out via our contact form or send us an email directly at customers@donnacarolina.it.
We’re available Monday to Friday and will get back to you as soon as possible.