Elsa Nelly

• Free delivery within the EU. Fast international shipping.
• We dispatch all orders within 24 business hours.
• EU deliveries arrive in 2–3 business days — international orders within 7.
• You’ll receive a tracking link as soon as your order ships.

At Donna Carolina, sustainability is part of every decision we make.

We avoid harmful chemicals, favor high-quality natural materials, and continuously work to reduce our environmental footprint.

Our packaging is plastic-free and made from responsibly sourced or recycled materials — designed to protect both your shoes and the planet.

Because caring for people and the environment is not an option — it’s a responsibility.

You have 30 days from the date of delivery to return your items – giving you enough time to try them on and make sure they’re right for you.

To qualify for a return, products must be sent back in their original condition and packaging, with all tags still attached.